IT Glue Updates
March News and Updates
For a full breakdown of the February IT Glue updates, check out our Release Notes.
Smart Relate Microsoft Users to Devices
This powerful new feature enhances IT Glue’s documentation efficiency by automating the creation of relationships.
Specifically, through the Microsoft 365 integration, Smart Relate: Microsoft Users to Devices automatically links Intune devices (stored as IT Glue Configurations) with the assigned Microsoft 365 Users (IT Glue Users). This means that when viewing either the User or the Device, the other will be readily visible in the Related Items section, eliminating the time it takes to manually create those relationships and completely eliminating the need for information hunting.
Smart Relate improves everyday IT processes such as troubleshooting, onboarding, offboarding, and device lifecycle management by providing you with the most up-to-date relationships between users and devices inside IT Glue without any extra work.
Learn more HERE.
Integrated Executive Summary Reports: BMS
Leverage myITprocess’s Integrated Executive Summary to highlight the value of your contributions and showcase the successful outcomes you’ve achieved for your clients, whilst eliminating the hassle of gathering data from multiple tools and wasting time consolidating this information into one report.
This feature already incorporates metrics from solutions such as Datto RMM, Network Detective Pro, Datto BCDR, and many more, and we are thrilled to introduce BMS to this list.
A significant factor driving businesses to trust and collaborate with MSPs is the swift resolution of their IT challenges. Demonstrating to clients how effectively your MSP manages the influx of service tickets is crucial. By monitoring the ratio of open tickets to closed tickets and the average resolution time, you can provide insights into your team’s efficiency. A balanced ratio suggests that your team adeptly addresses support requests in a timely manner, reinforcing client confidence in your ability to deliver prompt solutions.
Easily add BMS service desk metrics, such as ticker volume, time to resolution, time to respond, SLA and service delivery, to highlight the quality of service delivery.
Learn more HERE.
Product Roadmap 2024
Development in Progress
Automation
- IT Glue Copilot: Smart Relate
Security
- Microsoft 365 & Microsoft Entra ID Password Rotation
- Password Complexity Selection
Backup
- Smart Create: Datto BCDR Backup Health
- Smart Relate: Datto BCDR Appliance to Agents
Platform
- Performance optimization of transactions
- Offloading database improvements
QBR Management
- Device Lifecycle Management in myITprocess for Lenovo, HP and Dell
Coming Soon
Automation
- IT Glue Copilot: Assist
- Assets selection for Runbook generation
Security
- Password SafeShare
Product Maturity
- Search improvements for Documents and Configurations
- Offloading database improvements
Backup & Productivity
- Datto SaaS Protection User Insights
- Unified Client Portal
February News and Updates
For a full breakdown of the February IT Glue updates, check out our Release Notes.
SNMP v3 Discovery in Network Glue
IT teams can now leverage SNMPv3 protocol for a broader range of network data and devices for complete and comprehensive network documentation. Network Glue can now securely connect to the device that works on this protocol and automatically document it in IT Glue. With the highly secure SNMPv3 protocol, IT Glue customers can minimize organizational risks without any additional work.
SNMPv3 provides an up-to-date and secure way to monitor any network, making data encryption possible. It also allows admins to specify different authentication requirements on a granular basis for managers and agents. This prevents unauthorized authentication and can optionally be used to require encryption for data transfers.
Learn more HERE.
KaseyaOne Just-in-Time Provisioning and SAML SSO Automatic User Provisioning
When users are created, added to groups or assigned to organizations within KaseyaOne or via SAML SSO, these actions are automatically mirrored in IT Glue for streamlined user management. This ensures that users are seamlessly created and provisioned in IT Glue, maintaining consistent group and organization assignments.
This advancement eliminates the need for manual user creation and provisioning in IT Glue whenever a user is established in KaseyaOne or through SAML SSO. Not only will this enhance efficiency, but it will also ensure a smoother, more integrated user management experience across platforms. This alignment is crucial for those who seek streamlined operations and minimized administrative overhead, thereby allowing them to focus more on their core business activities.
Learn more about KaseyaOne Just-In-Time Provisioning HERE.
Learn more about SAML SSO Automatic Use Provisioning HERE.
IT Glue Mobile App Authentication Updates
You can use the IT Glue Mobile App to safely manage passwords and view configurations, flexible assets, contacts and locations in your IT Glue account without the need for a workstation.
Last month, we re-introduced Biometrics for both Android and IOS for a more secure and seamless login experience, so you can easily access your critical IT Glue documentation on the go.
Learn more HERE.
IT Glue Checklist Templates in an Autotask Ticket
Never miss a step in the process with IT Glue checklists. Previously, IT Glue checklists were available only at the organization level. You can now view IT Glue checklists in an Autotask ticket, ensuring that your carefully created checklist templates in IT Glue are actioned on Autotask.
IT Glue Checklist Templates can be associated with the Checklists Library in Autotask, so you can use Workflow Rules and Form Templates to auto-populate an IT Glue checklist to an Autotask ticket. When an IT Glue checklist is added to a ticket, Autotask checks IT Glue for the latest version of the Checklist Template. This means that once linked, you can adjust and refine your process in IT Glue and have the changes reflected in Autotask automatically.
Learn more HERE.
Product Roadmap 2024
Development in Progress
Automation
- Smart Relate Microsoft Users to Devices
Security
- Password Complexity Selection
Backup
- Datto SaaS Protection User Insights
Platform
- Performance optimization of transactions
- Offloading database improvements
QBR Management
- Integrated Executive Summary in myITprocess: BMS and Spanning
Coming Soon
Automation
- Asset selection for IT Glue Runbooks
- Smart Relate: Devices to documents, Devices to Passwords, Users to Devices
Product Maturity
- Search improvements for Documents and Configurations
- Offloading database improvements
Backup
- Azure Password Rotation
- Smart Relate Datto BCDR Appliances to Server
QBR Management
- Device Lifecycle Management in myITprocess
January News and Updates
For a full breakdown of the January IT Glue updates, check out our Release Notes.
MyGlue now available for Internal IT Teams
Introducing MyGlue, the ultimate tool for internal IT teams. It’s the key to secure password management, offering a simple yet robust system that keeps user credentials safe and easily manageable. More than just security, MyGlue enhances team collaboration, enabling smooth communication and resource sharing across departments. It also serves as a centralized knowledge hub, where all company policies and technical guides are readily accessible. MyGlue is here to redefine IT efficiency and security in your organization.
Learn more HERE.
1-Click Password Rotation: Per Organization Scheduler
Users can now establish distinct rules for each organization that will apply to all passwords within the specific network. This feature allows customers to tailor password rotation according to the unique requirements of each organization or multiple organizations at a time, emphasizing flexibility and efficiency.
No more one-size-fits-all security ensures you can design rotation schedules that fit the rhythm of each organization. Whether it’s a weekly, monthly or customized schedule — you’re in control.
You have the freedom to edit rules as needed and enable or disable rotation at your convenience, ensuring your security measures stay up to date and aligned with evolving requirements.
Learn more HERE.
SSO for Offline Mode for Passwords
You can now access Offline Mode in IT Glue using your SSO solution. This capability enhances both security and convenience, allowing seamless access to the Offline Mode extension through your Single Sign-On provider. Tailored for IT Glue users, this feature enhances workflow efficiency, reinforces data security and upholds operational consistency. It merges the simplicity of Single Sign-On with the assurance of always-available Offline Mode.
Learn more HERE.
Cross-Account Migration Service
We are happy to announce that the IT Glue Cross-Account Migration Service is now available in Europe and Australia.
Migrating your documentation across IT Glue accounts while maintaining all asset relationships and folder organization is now possible with the IT Glue Cross-Account Migration Service. Whether you have recently merged or been acquired by another business, the Migration Service will help you transfer your data as well as related items of existing assets, documents and users. This means you won’t have to recreate the relationships between hundreds of items you worked hard to record in the first place. Please note that this service is only available for accounts located in the North American data center.
If you would like to learn more about this service, please reach out to your Account Manager directly.
Integrated Executive Summary Report in myITprocess
We are excited to announce the addition of comprehensive reports and metrics to our Integrated Executive Summary Report, providing you with enhanced insights into your data protection and backup environment. These additions are designed to empower your QBRs with a clear picture of your system’s health and performance. Here’s what’s new:
Backup Health Metrics
- Datto Backup for Microsoft Azure: Gain insights into the health of your Microsoft Azure backups, ensuring the integrity and availability of your cloud-based data.
- Datto Endpoint Backup for PCs: Track the backup health of your PC endpoints, ensuring crucial data is securely backed up for quick recovery.
- Datto Endpoint Backup for Servers: Monitor the backup status of your servers, ensuring continuous data protection and minimizing downtime.
Datto BCDR Report Metrics
- S3 Devices That Need Updating: Stay informed about devices that require updating, ensuring the latest features and security enhancements are deployed seamlessly.
- Datto Continuity Backup Status: Monitor real-time backup status, giving you immediate visibility into the resilience of your data protection strategy.
- Datto Continuity Devices Local Storage Consumption: Understand how your local storage is utilized, allowing you to optimize and allocate resources effectively.
These new backup metrics will provide your customers with a comprehensive overview of your data protection landscape, enabling you to make informed decisions and maintain the highest level of security and reliability.
Learn more HERE.
Microsoft GDAP Permissions Update
IT Glue now supports both Delegated Admin Access (DAP) and Granular Delegated Admin Access (GDAP) for the Microsoft integration. This dual functionality provides IT Glue users with flexible, secure administrative capabilities, from broad oversight with DAP to detailed permissions control via GDAP. This helps you optimize client management in the Microsoft ecosystem with our robust, dual-flow integration.
Learn more HERE.
Product Roadmap 2024
Development in Progress
Automation
- SNMP v3 in Network Glue
- Smart Relate Microsoft Users to Devices
Security
- Password Complexity Selection
Backup
- Datto SaaS Protection User Insights
Platform
- Performance optimization of transactions
- Offloading database improvements
Coming Soon
Automation
- Asset selection for IT Glue Runbooks
- Smart Relate: Devices to documents, Devices to Passwords, Users to Devices
Product Maturity
- Search improvements for Documents and Configurations
- Offloading database improvements
Backup
- Azure Password Rotation
December News and Updates
Happy Holidays from the #GlueCrew! Thank you for being part of our community and embarking on our journey to take IT documentation to the next level and enable IT professionals around the globe to elevate their operations and increase efficiency. The IT Glue product team is thrilled about what the new year has in store, and we can’t wait to share with you all soon.
For a full breakdown of the December IT Glue updates, check out our Release Notes.
Datto Networking Wireless Auto-Documentation
With the existing IT Glue and Datto Networking integration, you can seamlessly enhance network visibility by automatically documenting Datto Networking devices such as switches, routers and access points.
Now, we are introducing a way to speed up the onboarding process of new networks or clients without any extra clicks. Datto Networking wireless networks that you currently manage will be automatically documented inside IT Glue as a new Wireless flexible asset, along with the Wi-Fi credentials, related items, access points for each network and contextual details, for complete network documentation in a single pane.
This will significantly reduce the manual process of documenting every Wi-Fi network that you are managing through Datto Networking, allowing your techs to focus on more important tasks as IT Glue does the leg work behind the scenes.
Learn more HERE.
Product Roadmap 2023
Development in Progress
Automation
- Microsoft GDAP migration
- Password rotation by organization - Network Glue
- SNMP v3 in Network Glue
Productivity
- Just-in-time user provisioning with Unified K1 Login
Platform
- Performance optimization of transactions
- Offloading database improvements
Coming Soon
Automation
- Auto-Archive Orphaned Configurations
- Asset selection for IT Glue Runbooks
Product Maturity
- Search improvements for Documents and Configurations
- Offloading database improvements
Security
- Password Threat Notification
- Password Complexity Selection
November News and Updates
For a full breakdown of the November IT Glue updates, check out our Release Notes.
Offline Mode for Passwords – General Availability
Access to passwords is mission-critical for IT professionals to perform their jobs effectively. With Offline Mode for Passwords, you can securely access your most sensitive IT Glue assets — your stored passwords — whenever and wherever you need them. This new feature ensures seamless and secure password access, even when IT Glue is undergoing maintenance, providing peace of mind and ensuring uninterrupted business operations.
This means you can be confident that you’ll always have access to the credentials necessary to log in to your tools, even during unforeseen emergencies. The new IT Glue Offline Mode browser extension preserves essential information, such as user permissions, OTP codes, host-proof hosting and activity logs, when using passwords in offline mode.
Learn more HERE.
Student Asset Inventory and Grant Tracking – NEW Flexible Asset Templates
Capturing student information and monitoring their devices, applications and licenses typically involves a manual approach. Similarly, centralizing the different documentation and details required to apply for grants to receive funding involves many moving parts. For any IT department in an educational institution, these two critical processes are time-consuming, susceptible to human error, and can jeopardize students’ digital data security.
Jumpstart documenting Student Asset Inventory and Grant Tracking in minutes by leveraging our robust templates with a preconfigured structure that will help you make sense of the fragmented information in your IT environment.
- With the Student Asset Inventory template, quickly view details such as student grade, student ID, contact, location, their applications, devices and the onboarding checklist to ensure they were properly added to your systems.
- With the Grant Tracking template, you can easily see in one pane the grant status, grant sources, grant progress and detailed timeline, along with the specific assets you plan on allocating the funds towards.
Learn more HERE.
OTP List View Copy
Take efficiency gains to the next level with the ability to quickly and securely copy the One-Time Password code for your IT Glue passwords directly from the Password list. Now that you no longer have to click into the specific Password to view and copy the OTP code, you can solve tasks even faster without compromising password security.
Learn more HERE.
Product Roadmap 2023
Development in Progress
Automation
- Microsoft GDAP migration
- Auto-document Datto Networking Wi-Fi credentials as a Flexible Asset
- Password rotation by organization - Network Glue
- SNMP v3 in Network Glue
Productivity
- Just-in-time user provisioning with Unified K1 Login
Platform
- Performance optimization of transactions
- Offloading database improvements
Coming Soon
Automation
- Auto-Archive Orphaned Configurations
- Asset selection for IT Glue Runbooks
Product Maturity
- Search improvements for Documents and Configurations
- Offloading database improvements
Security
- Password Threat Notification
- Password Complexity Selection
October News and Updates
For a full breakdown of the October IT Glue updates, check out our Release Notes.
SSO Access Control Enhancement: Bypass Capability
The SSO Access Control feature allows you to enforce SSO login for IT Glue, so you can avoid having to use the local IT Glue login if you choose to. With the latest enhancement, users on the SSO bypass list will still be able to log in with SSO while also being able to choose to log in with local credentials in case of an emergency that restricts access to their SSO tool. This provides complete control over the login process and ensures business continuity in unforeseen circumstances, without compromising security.
Learn more HERE.
IT Glue Auto-Suggested Documentation in Autotask: Flexible Assets and Default Rules Updates
The new and improved Auto-Suggested IT Glue documentation feature in Autotask tickets is here! Updates include:
-
New Default Rules management: Now get the ability to duplicate default rules and restore default rules that have been accidentally or otherwise deleted, all in one easy-to-manage view to streamline how you manage your auto-suggested IT Glue documentation for Autotask tickets.
-
Flexible Assets now available: Until now, you could seamlessly view IT Glue passwords and documents auto-suggested in any Autotask ticket, based on either default or customized rules, for easy access to the information you need to resolve an issue. Now, with the introduction of Flexible Assets, such as licenses, LAN, WAN, AD Security Groups or Wireless items being automatically surfaced in the ticket you are working on, you get even more comprehensive documentation visible in your PSA.
Learn more HERE.
AD Password Rotation – Custom Roles
Administrators and managers now have the capability to delegate network management tasks, specifically the management of password rotation in Network Glue, to other technicians and team members who previously lacked this ability. By utilizing the Custom Role for 1-Click AD Password Rotation, permissions can be assigned to other IT Glue features without interfering with access. This guarantees that all relevant team members will possess the required access to the crucial task of password rotation, enabling administrators and managers to allocate more of their time and attention to other responsibilities.
Learn more HERE.
Archived Assets Enhancement for Runbooks
To further enhance your operational efficiency, assets that have already been archived in IT Glue will now be automatically removed from any Runbooks that you generate, if you choose so. This will remove any unwanted noise — asset information you’ve already indicated is irrelevant — without having to go back and manually remove these from a runbook. With an accurate representation of a client’s environment through runbooks in IT Glue, tasks such as offboarding or creating weekly reports to demonstrate what you have documented for a client, will be quick and seamless.
Learn more HERE.
Product Roadmap 2023
Development in Progress
Automation
- Microsoft GDAP migration
- Auto-document Datto Networking Wi-Fi credentials as a Flexible Asset
- Password rotation by organization - Network Glue
- SNMP v3 in Network Glue
- New Flexible Asset Templates
Productivity
- Offline Mode for Passwords - General availability
- Just-in-time user provisioning with Unified K1 Login
Platform
- Performance optimization of transactions
- Offloading database improvements
Coming Soon
Automation
- Auto-Archive Orphaned Configurations
- Asset selection for IT Glue Runbooks
Product Maturity
- Search improvements for Documents and Configurations
- Offloading database improvements
Security
- Password Threat Notification
- Password Complexity Selection
September News and Updates
For a full breakdown of the September IT Glue updates, please check out our Release Notes.
Datto RMM Web Remote and SNMP Data in IT Glue
Previously, technicians had to go through the challenging process of toggling between information retrieval in IT Glue and action in Datto RMM. This integration is designed to reduce ticket resolution times and expedite remediation by significantly reducing tool switching.
Achieve comprehensive device visibility with real-time, contextual insights from Datto RMM including information such as CPU usage, memory statistics, disk utilization, last reboot timestamps and more. With the latest addition of SNMP data from Datto RMM managed devices now also available in IT Glue, you can further centralize and consolidate your IT documentation.
While working on IT tickets, IT teams traditionally rely on IT Glue to review vital device data, passwords and contact information before initiating Web Remote access. With our latest update to the IT Glue and Datto RMM integration, IT teams can significantly reduce the effort required, eliminating more than three clicks in the process. Now, they can swiftly provide instant support by directly launching the Datto RMM Web Remote from within a IT Glue Configuration page.
Learn more HERE.
AD Password Rotation Scheduler
Regularly changing passwords is an established industry best practice. However, the manual process of rotating passwords can be cumbersome and time-consuming. Through Network Glue, AD passwords can now be automatically rotated within IT Glue based on a user-defined frequency. This enables enhanced compliance and security, effectively putting password rotation on autopilot.
IT Glue Administrators can set the preferred frequency for AD password rotation. Selected AD passwords on a predetermined schedule will undergo automatic rotation, and the updated password records will be seamlessly documented in both IT Glue and Active Directory.
Learn more HERE.
Datto Backup DR Runbook
Easily accessible, up-to-date DR runbook with crucial device information is essential for swiftly restoring affected devices during emergencies. The traditional approach of manually storing and managing this data, which is labor-intensive and time-consuming, has now been streamlined with the Datto BCDR DR Runbook in IT Glue. You can effortlessly export a comprehensive list of Datto BCDR devices, complete with their latest details such as CPU, RAM, hostnames and more, directly from IT Glue.
This integration maximizes the efficiency of your recovery process, ensuring that disaster recovery can be executed within minutes instead of hours. Additionally, you can specify a specific boot order to expedite the recovery process following a disaster.
Learn more HERE.
Product Roadmap 2023
Development in Progress
Automation
- Active Directory Password Rotation Custom Roles
- Auto-Suggested Documentation for Flexible Assets in Autotask
- Microsoft GDAP migration
- Archived Asset Automation: Runbooks
Productivity
- Offline Mode for Passwords - general availability
- SSO Access Control - bypass capability
- Unified K1 Login Enhancements
Platform
- Performance optimization of transactions
- Offloading database improvements
Coming Soon
Automation
- Auto-document Datto Networking Wi-Fi credentials as a Flexible Asset
- Auto-Archive Orphaned Configurations
- Asset selection for IT Glue Runbooks
- SNMP v3 in Network Glue
- New Flexible Asset Templates
Product Maturity
- Search improvements for Documents and Configurations
- Offloading database improvements
Security
- Password Threat Notification
- Password Complexity Selection
August News and Updates
On August 22, we held our quarterly Product Update webinar during which our IT Glue Product team did a deep dive into recent feature releases and product updates. We shared exciting new enhancements, such as Bypass Capability for SSO Access Control, and our short-term and long-term product roadmap, with sneak peeks at what’s to come, including SNMP v3 for Network Glue and exciting enhancements to our Password Rotation feature.
If you missed the Product Update webinar or simply wish to review the announcements shared, you may either watch the recording HERE or read our blog post HERE.
For a full breakdown of the August IT Glue updates, check out our Release Notes.
Asset Archive Automation: Workflow Notifications
To further ensure operational efficiency and allow you to focus on essential tasks, IT Glue will now automatically remove all archived assets from your workflow rules. This will result in less noise and notifications since you will no longer receive any false alarms relating to old assets that you no longer manage.
Learn more HERE.
Product Roadmap 2023
DEVELOPMENT IN PROGRESS
Automation
- Datto RMM Web Remote Launcher from IT Glue
- Datto RMM Managed Network Devices - SNMP Enhancement
- Datto Continuity DR Runbook
- Active Directory Admin Password Rotation Scheduler
- Active Directory Password Rotation Custom Roles
- Auto-Suggested Documentation for Flexible Assets in Autotask
- Microsoft GDAP migration
Productivity
- Offline Mode for Passwords - general availability
- Unified K1 Login Enhancements
Platform
- Performance optimization of transactions
- Offloading database improvements
COMING SOON
Automation
- Auto-document Datto Networking Wi-Fi credentials as a Flexible Asset
- Auto-Archive Orphaned Configurations
- Archived Asset Automation: Runbooks
- Asset selection for IT Glue Runbooks
Platform
- Search improvements for Documents and Configurations
- Offloading database improvements
Security
- Password Threat Notification
July News and Updates
In July, we enhanced the existing Spanning Backup integration to also bring in Google Workspace backup details into IT Glue, on top of Microsoft 365 information, for complete backup visibility for all of your IT environments. Additionally, the OTP Secret Key is now also included when importing passwords in IT Glue. Keep reading to learn more.
For a full breakdown of the July IT Glue updates, check out our Release Notes.
Spanning Backup for Google Workspace
With the new enhancement to the Spanning Backup integration, you can see both your Microsoft 365 and Google Workspace backup information in IT Glue, giving you a complete view of your user protection status.
With Spanning for Microsoft 365 and Google Workspace integration in IT Glue, you can view your Mail, Calendar, Contacts and Drive backup details alongside the rest of your Contact information already in IT Glue. You can easily determine the user protection status for both Google and Microsoft solutions, along with other backup details like the last backup time, status, total protected asset size and asset backup time in IT Glue.
Learn more HERE.
Password Import With OTP Secret Key
With the IT Glue OTP feature, you can seamlessly access the OTP secret key, making team-shared passwords easy and secure to use. Now you can also import passwords with their OTP secret keys, making onboarding a breeze.
When you import a list of MFA passwords with their associated OTP secret key into IT Glue, it becomes easier to centrally access MFA passwords with OTP secret key for your entire IT team.
Learn more HERE.
Product Roadmap 2023
DEVELOPMENT IN PROGRESS
Automation
- Datto Continuity DR Runbook
- Active Directory Admin Password Rotation Scheduler
- Auto-Suggested Documentation for Flexible Assets in Autotask
Productivity
- Offline Mode for Passwords
- Unified K1 Login Enhancements
Security
- SSO Access Control Enhancement
Platform
- Performance optimization of transactions
- Offloading database improvements
- Upgrade IT Glue stack to a newer version
COMING SOON
Automation
- Datto RMM Web Remote Launcher from IT Glue
- Auto-Archive Orphaned Configurations
Platform
- Search improvements for Documents and Configurations
- Offloading database improvements
Security
- Password Threat Notification
June News and Updates
This month we are launching a new integration with Datto SaaS Protection to help you further enhance your backup documentation. Now get a comprehensive view of the most critical backup details of your IT environments. This integration will enable you to easily understand the backup state of your clients and identify who all are protected or not right from IT Glue. Additionally, Automated Account Backup with OTP Secret Key is now live as well. Keep reading to learn more.
For a full breakdown of IT Glue’s June updates, check out our Release Notes.
Datto SaaS Protection integration
Auto-document Datto SaaS Protection information for Microsoft 365 and Google Workspace services directly in IT Glue for complete visibility and protection of your managed IT environments. Determine at a glance which of your clients are protected or not with critical Datto SaaS Protection backup details next to the rest of your IT documentation.
Easily see the backup health across all of your synced organizations with Datto SaaS Protection information in one pane at a global-level view, including backup percentage (in the last 24 hours), backup status, backup health, backup coverage and backup sync status.
Plus, you can get Datto Saas Protection details at an organizational level as well, such as Protected Seats per application and backup health.
Learn more HERE.
Automated Account Export with OTP Secret Key
IT Glue Account Exports will now include One-Time Password (OTP) Secret Keys, ensuring business continuity at all times. You can have peace of mind knowing that even if you lose access to IT Glue, you will still be able to get the OTP Secret Key, so your team can still obtain crucial information to carry out their tasks.
Learn more HERE.
Product Roadmap 2023
DEVELOPMENT IN PROGRESS
Automation
- Spanning Backup for Google Workspace
- Active Directory Admin Password Rotation Scheduler
Productivity
- Offline Mode for Passwords
- OTP Secret Key Export
- Unified K1 login enhancements
Platform
- Performance optimization of transactions
- Offloading database improvements
- Upgrade IT Glue stack to a newer version
COMING SOON
Automation
- Datto Continuity DR Runbook
- Suggested documentation for Flexible Assets in Autotask
- WebRemote launcher with Datto RMM from IT Glue
- Auto-archiving orphaned configurations
Platform
- Search improvements for Documents and Configurations
- Offloading database improvements
Security
- Password Threat Notification
May News and Updates
This month we held our Q2 Product Update webinar, during which we shared exciting new features, such as Offline Mode for Passwords now in Beta, and upcoming integrations with Datto SaaS Protection and Spanning Backup for Google Workspace.
If you missed the webinar or simply wish to review the updates and roadmap plans we shared, check out our blog post summarizing the most important news HERE.
You can read more about the May IT Glue updates in our Release Notes.
Offline Mode for Passwords – BETA NOW LIVE
Access to passwords is mission-critical for IT professionals to do their job. With Offline Mode for Passwords, you can access your most sensitive IT Glue assets — your stored passwords — anytime, anywhere. This new feature provides seamless and secure password access, even when IT Glue is under maintenance, giving you peace of mind and ensuring business continuity.
As a result, you can rest assured knowing you will still be able to get the passwords you need to log in to your tools even in unforeseen and emergency situations. Through the new IT Glue Offline Mode browser extension, information such as user permissions, OTP codes, host-proof hosting and activity logs will be preserved when using passwords during offline access.
Stay tuned for news on general availability for Offline Mode for Passwords coming in the near future.
Product Roadmap 2023
DEVELOPMENT IN PROGRESS
Automation
- Datto SaaS Protection integration
- Spanning Backup for Google Workspace integration
- Password Rotation - AD Administrator
- Password Rotation - Scheduler
Productivity
- Offline Mode for Passwords General Availability
Security
- IT Glue Secured Login Enhancement
- Account Export with OTP Secret Key
Platform
- Performance optimization of transactions
- Offloading database improvements
- Upgrade IT Glue stack to a newer version
COMING SOON
Automation
- New Checklist Templates for Document Approval Workflow
- Datto BCDR DR Runbook
- Suggested documentation for Flexible Assets in Autotask
- Auto-archiving orphaned Configurations
Platform
- Search improvements for Documents and Configurations
- Offloading database improvements
Security
- Password Threat Notification workflow
April News and Updates
On Monday, April 24, the #GlueCrew had the honor of bringing GlueXperience 2023 to Las Vegas, as part of the Kaseya Connect Global 2023 conference.
From our own CTO and GM, Nadir Merchant, to guest speakers such as Allen Edwards from Eureka Process and multiple IT Glue Power Users who joined us on stage to share their own personal experiences, GlueXperience 2023 was a jam-packed day full of exciting sessions. We also announced several exciting new features and integrations. Read this blog for a full summary of GlueXperience 2023.
Thank you to everybody who joined us and for your support!
Let’s take a look at our April features and new releases. For a complete look into IT Glue updates, check out our Release Notes.
1-Click AD Password Rotation
The IT Glue team is thrilled to announce the wide release of one of our most anticipated features — 1-Click Active Directory Password Rotation for Network Glue.
You can now easily rotate on-premises Active Directory passwords directly in IT Glue with just one click to mitigate credential stealing. The new password that you rotate in IT Glue will be automatically updated in Active Directory, reducing human errors since you no longer have to switch between tools.
With the 1-Click AD Password Rotation feature, you can view on-prem AD password details right in IT Glue, including last rotated, status, updated date, and the network and organization it belongs to. You will also be able to bulk-rotate multiple passwords at once, and AD passwords that are not yet recorded in IT Glue will be surfaced so you can update as needed and reduce security vulnerabilities.
This feature is available to IT Glue users with an active Network Glue subscription.
Learn more HERE.
BullPhish ID Integration: Automated User Onboarding
Leveraging the IT Glue API, this integration facilitates customer onboarding onto BullPhish ID by importing organizations and contacts from IT Glue, reducing the need for manual data entry. The organizations and contacts will remain linked, so any time you make changes on the IT Glue side, the changes will automatically sync to BullPhish ID.
The integration greatly simplifies the new customer setup and ongoing customer management within BullPhish ID, making it a great time saver.
Learn more at this Knowledge Base article.
Product Roadmap 2023
DEVELOPMENT IN PROGRESS
Security
- IT Glue Offline Password Access (now in beta)
- IT Glue Secured Login Enhancement
Platform
- Performance optimization of transactions
- Offloading database improvements
- Upgrade IT Glue stack to a newer version
Productivity/Automation
- Password Threat Notification
- New Checklist Template
COMING SOON
Automation
- BMS Tickets in MyGlue Client Portal
Platform
- Search improvements for Documents and Configurations
- Offloading database improvements
Security
- Datto SaaS Protection
- Spanning Backup for Google Workspace
March News and Updates
This month we held our Q1 Product Update webinar during which we shared exciting new features, such as SSO Access Control and 1-Click AD Password Rotation (now in Beta), the new integration with Datto Networking, and enhanced integrations with Autotask, Datto RMM and Network Detective Pro. The product team also covered roadmap plans for the highly anticipated Offline Password Access and Datto SaaS Protection integration.
If you missed the webinar or simply wish to review the updates and roadmap plans we shared, check out our blog post summarizing the most important news HERE.
You can read more about the March IT Glue updates in our Release Notes.
SSO Access Control
With the new SSO Access Control feature, you can choose how individual users log in to IT Glue – either exclusively via your SSO provider or directly with their IT Glue credentials. With the option to toggle off SSO Access Control login for specific users, you are in complete control of their login experience. Rest assured; all users will still be protected with IT Glue MFA if they can log in via their IT Glue credentials.
We strongly recommend that you turn on SSO Access Control for an extra layer of security for the critical documentation you have stored in IT Glue.
Please note, once SSO Access Control is turned ON, you will have to manually add users to the “Enforced SSO Override” list for each individual user that is not part of your third-party SSO provider.
Learn more HERE.
Product Roadmap 2023
DEVELOPMENT IN PROGRESS
Security
- 1-Click AD Password Rotation (now in BETA)
- IT Glue Offline Password Access (BETA)
- IT Glue Secured Login Enhancement
Platform
- Performance optimization of transactions
- Offloading database improvements
- Upgrade IT Glue stack to a newer version
COMING SOON
Productivity/Automation
- New Security Workflow
- New Checklist Template
Backup
- Datto SaaS Protection integration
- Spanning integration enhancement
Platform
- Search improvements for Documents and Configurations
- Offloading database improvements
Security
- Geo-location Access Control
February News and Updates
This February, we are excited to announce two of our most exciting integrations updates. With Datto Networking, you can have a comprehensive overview of all your networking devices in one pane, next to the rest of your documentation, for faster troubleshooting and increased efficiency. The new Autotask integration enables you to have IT Glue Documents and Passwords automatically suggested while inside an Autotask ticket, and you can now also view IT Glue Embedded Checklists in Autotask Accounts.
You can read more about the February IT Glue updates in our Release Notes.
Q1 IT Glue Product Update
On March 15th, join our CTO, Nadir Merchant, and the IT Glue product team for an in-depth product update, where we will recap everything we’ve recently launched and review our short-term and long-term roadmap.
We will also be going over the details of features such as 1-Click AD Password Rotation and Offline Password Access, and announce new integrations with Autotask and Datto Networking. This webinar is a fantastic opportunity for you to not just learn more about IT Glue, but to have your questions answered as well.
Two webinar sessions will be held. You can select the one that best fits your schedule.
Session 1: 8am PT | 11am ET | 4pm GMT Session 2: 1pm PT | 4pm ET | 8am AEDT (March 16th for Australia & New Zealand)
Save your spot HERE.
Auto-Suggest Documentation and Embedded Checklists in Autotask
There are two solutions that every MSP needs to conduct their everyday business — their documentation tool and PSA. So naturally, the Autotask and IT Glue integration is the ultimate pairing. It enables you to improve technician workflows, decrease ticket resolution time and maximize efficiency by streamlining repeated tasks and easily accessing the critical information needed to support clients.
You can now view IT Glue Passwords and Documents automatically suggested inside an Autotask ticket, allowing technicians to resolve issues more efficiently by having the information they need right at their fingertips. This reduces tab-switching, giving you back more time and enabling you to better serve your customers.
Through this integration, you can also easily view IT Glue Checklists directly inside Autotask Accounts, helping you standardize account activities and ensure they are accurately performed each time.
Learn more here.
Datto Networking Integration – live March 2, 2023
No more blind spots! The new Datto Networking integration offers complete visibility into your client’s entire environment, giving you real-time access to your networking devices and their critical details in IT Glue.
With contextual Datto Networking hardware information next to the rest of your documentation, easily resolve any issues without switching tools and losing valuable time. Also, quickly identify the status of your Datto Networking hardware and troubleshoot any issues with the auto-sync of device details.
Learn more here.
Product Roadmap 2023
Development in Progress
Security
- SSO Access Control (now in Beta): With this feature, you will have complete control over how individual users will be allowed to log in to IT Glue, whether via your SSO tool or directly on the IT Glue login page.
- 1-Click AD Password Rotation (now in Beta): One of our most anticipated features — easily rotate on-premises Active Directory passwords directly in IT Glue with just one click to minimize credential stealing.
- IT Glue Offline Password Access: Ensure business continuity with connection-free access to your passwords, anywhere and anytime — no more worrying about having internet access.
Platform:
- Performance optimization of transactions
- Offloading database improvements
- Upgrade IT Glue stack to a newer version
- Search improvements
Coming Soon
Automation
- Datto SaaS Protection & IT Glue integration
- BMS Tickets in MyGlue Client Porta
Platform
- Offloading database improvements
Security
- Geo-location Access Control
- IT Glue Secured Login Enhancement
January News and Updates
Happy New Year! The IT Glue Product team has many exciting plans for 2023, and we are thrilled to have you along for the ride. With new integrations, features and product updates ahead — that will make this the best year yet for IT Glue — take your documentation to the next level.
You can find our Product Roadmap for the months ahead — including features in development and what you can expect later — at the bottom of this page.
You can read more about the January IT Glue updates in our Release Notes, which will be updated bi-weekly.
Datto RMM Integration
The Datto RMM integration provides technicians and operations managers seamless access to IT Glue data for a variety of tasks, including troubleshooting an incident or working on a project, directly in the Datto RMM interface.
With the latest update, effortlessly view mission-critical IT Glue documentation, including Passwords and Documents for Datto RMM devices and Organization details for Datto RMM sites, inside the new IT Glue pane accessible from the Device Summary and Single Alert View pages.
Learn more here.
Product Roadmap 2023
Development in Progress
Security
- SSO Access Control: With this feature, you will have complete control over how individual users will be allowed to log in to IT Glue, whether via your SSO tool or directly on the IT Glue login page.
- 1-Click AD Password Rotation: With one of our most anticipated features, you can easily rotate on-premises Active Directory passwords directly in IT Glue with just one click to minimize credential stealing.
- IT Glue Offline Password Access: Ensure business continuity whether or not you have internet access with connection-free access to your passwords, anywhere and anytime.
- IT Glue Secured Login Enhancement
Automation:
- Suggested IT Glue Documentation in Autotask: Effortlessly view auto-suggested IT Glue documents and passwords in Autotask for streamlined operations.
Platform:
- Performance optimization of transactions
- Offloading database improvements
- Upgrade IT Glue stack to a newer version
Coming Soon
Automation
- Datto networking integration with IT Glue
- BMS Tickets in MyGlue Client Portal
Platform
- Search improvements for Documents and Configurations
- Offloading database improvements
Security
- Geo-location Access Control
December News and Updates
In 2022, we had the pleasure of launching over 25 major features, integrations and product updates at IT Glue. Thank you to all our dedicated IT Glue partners for actively following our product news and updates this past year, and for being valuable and engaged members of our community.
The IT Glue product team focused on seven areas of innovation this year: Microsoft integrations, backup integrations, security, M&A, automation, productivity and features to help you get the most out of IT Glue. Read more about our feature releases in our blog post, IT Glue 2022 Year in Review.
You can also read more about the December IT Glue updates in our Release Notes.
From all of us in the IT Glue team, and on behalf of all our colleagues across Kaseya, Happy Holidays and see you in 2023!
Product Roadmap 2022
Development in Progress
Security
- SSO Access Control: With this feature, you will have complete control over how individual users will be allowed to log in to IT Glue, whether via your SSO tool or directly on the IT Glue login page.
- 1-Click AD Password Rotation: One of our most anticipated features this year. Quickly rotate on-premises Active Directory passwords directly in IT Glue with just one click to minimize credential stealing.
- IT Glue Offline Password Access: Ensure business continuity regardless of whether or not you have internet access with connection-free access to your passwords, anywhere and anytime.
- IT Glue Secured Login Enhancement
Automation
- Suggested IT Glue Documentation in Autotask: Effortlessly view auto-suggested IT Glue documents and passwords in Autotask for streamlined operations.
Platform
- Performance optimization of transactions
- Offloading database improvements
- Upgrade IT Glue stack to a newer version
Coming Soon
Automation
- Datto networking integration with IT Glue
- BMS Tickets in MyGlue Client Portal
Platform
- Search improvements for Documents and Configurations
- Offloading database improvements
Security
- Geo-location Access Control
November News and Updates
This holiday season, the IT Glue Product Team is thankful for our dedicated partners who share great feedback and ideas that helped drive our solutions to greater heights. We have a lot of exciting features coming to IT Glue in the near future to further enhance your documentation. Make sure to check out our Product Roadmap below. Happy Thanksgiving!
Read more about November updates in our Release Notes.
VSA API authentication update
As an enhanced security measure, starting in early 2023, we will no longer support username and password authentication for the Kaseya VSA integration. You will have to use a personal access token that can be generated in Kaseya VSA. Avoid having to re-authenticate by updating your access token today.
Learn more HERE.
Product Roadmap 2022
Development in Progress
Security
- SSO Access Control: With this feature, you will have complete control over how individual users will be allowed to log in to IT Glue, whether via your SSO tool or directly on the IT Glue login page.
- 1-Click AD Password Rotation: One of our most anticipated features this year. Easily rotate on-premises Active Directory passwords directly in IT Glue with just one click to minimize credential stealing.
- IT Glue Offline Password Access: Ensure business continuity whether or not you have internet access with connection-free access to your passwords, anywhere and anytime.
- IT Glue Secured Login Enhancement
Automation
- Suggested IT Glue Documentation in Autotask: Effortlessly view auto-suggested IT Glue documents and passwords in Autotask for streamlined operations.
Platform
- Performance optimization of transactions
- Offloading database improvements
- Upgrade IT Glue stack to a newer version
Coming Soon
Automation
- BMS tickets in MyGlue Client Portal
Platform
- Search improvements for Documents and Configurations
- Offloading database improvements
- Geo-location Access Control
October News and Updates
Thank you to all those who joined the first-ever SuperGlue last week. The event included four special sessions that were jam-packed with educational content and IT Glue news. If you were unable to attend, you can watch the recording of all the SuperGlue sessions or read our blog post summarizing the Product Update.
Keep reading for more information on our October features and find our Product Roadmap for the remainder of 2022 – including features in development and what you can expect later on – at the bottom of this page.
Learn about all IT Glue updates in our Release Notes.
GlueConnect Per User Permission
When you connect multiple IT Glue accounts via GlueConnect, you are now able to provide different permission levels for each technician to cross-support customers in multiple accounts with Per User Permission. This ensures reduced service disruptions by preserving permissions you’ve already established to securely service your customers.
Learn more HERE.
MFA Enforcement & Password Policy Update
Based on a significant increase in nefarious activity by individuals attempting to access IT Glue accounts utilizing credential stuffing tactics, IT Glue made the decision to enforce mandatory password resets, multi-factor authentication (MFA) setup and password policy for all user accounts in order to ensure a higher level of security for their environments. Learn how to set up IT Glue MFA.
Read the full statement regarding IT Glue MFA Enforcement from Jason Manar, Chief Information Security Officer at Kaseya.
Product Roadmap 2022
Development in Progress
Security
- IT Glue Offline Password Access
- 1-Click AD Password Rotation
- SSO User Control
- IT Glue Secured Login Enhancement
Platform
- Performance optimization of transactions
- Offloading database improvements
- Upgrade IT Glue stack to a newer version
Coming Soon
Automation
- BMS Tickets in MyGlue Client Portal
- Suggested IT Glue documentation in Autotask
Platform
- Search improvements for Documents and Configurations
- Offloading database improvements
- Geo-location Access Control
September News and Updates
We are excited to introduce the new Spanning integration for your Microsoft backups. You can also find our Product Roadmap outlining features currently in development as well as what you can expect later on, at the bottom of this page.
On October 20, join us for the first-ever SuperGlue event. Nadir Merchant will kick it off with a State of the Nation presentation, followed by our quarterly Product Update. The event will end with a Top 10 Features You Should Be Using webinar and there will be awesome prizes for 3 lucky winners.
Save your spot HERE.
Spanning Microsoft Integration
Know everything about your Microsoft environments in one pane, including their backup health and Contact details. With the new Spanning Microsoft integration, you can view the last backup time, backup status and more for Microsoft Mail, OneDrive, Contacts and Calendar, directly in IT Glue. You will see real-time updates and which Spanning Microsoft backups were conducted in the last 7 days for easy compliance and enhanced user protection visibility.
Learn more HERE.
Product Roadmap 2022
Development in Progress
Security
- IT Glue offline password access
- 1-Click AD Password Rotation (will be available through Network Glue)
M&A
- GluConnect Per User Permissions (available early October)
Platform
- Performance optimization of transactions
- Offloading database improvements
- Upgrade IT Glue stack to a newer version
Coming Soon
Automation
- Suggested IT Glue documentation in Autotask
- BMS Tickets in MyGlue Client Portal
Product Maturity
- Archive Organizations
Platform
- Search improvements for documents and configurations
- Offloading database improvements
August News and Updates
This month, we are announcing several updates to help you keep your assets protected with ease and streamline your IT Glue experience.
You can now quickly recover after a disaster with the Unitrends DR Runbook, and view all of your backup information and IT documentation in one pane with the new Datto BCDR integration. We have also introduced a new page, Video Tutorials, so you can make the most of IT Glue with how-to and step-by-step videos for various features and integrations.
Keep reading to learn more about the August features and updates from IT Glue.
Datto BCDR Integration
Ensure all your IT assets are protected by bringing in Datto BCDR backup details alongside the rest of your documentation. Easily determine the status, integrity and setup of all backups across protected and unprotected assets to quickly identify out-of-compliance issues and rectify them as needed.
Learn more HERE.
Unitrends DR Runbook
With the new Unitrends DR Runbook in IT Glue, ensure the most efficient disaster recovery. You can now export a standardized list of all protected machines with the latest device data so you can ensure no machines are missed or rebooted incorrectly, for maximum asset protection.
Learn more HERE.
Video Tutorials
Become an IT Glue expert with our new in-app Video Tutorials page. Take advantage of everything IT Glue has to offer with Video Tutorials, which include step-by-step instructions and how-to details for various features and integrations. You can find this new page in the drop-down Help menu located at the top right of IT Glue.
ServiceNow Integration update
Automatically sync ServiceNow contacts, specifically Sys Users, into IT Glue as Contacts. You will now be able to effortlessly see up-to-date Sys User details such as their first and last names, title and email addresses in IT Glue.
Learn more HERE.
Automate Group Assignments with SSO
When a new user accesses IT Glue through their single sign-on provider, the IT Glue user will now be auto-assigned the correct IT Glue Group based on information from your SSO provider. This will include the correct user permissions, helping you avoid making mistakes during this otherwise manual process.
Learn more HERE.
Product Roadmap 2022
Development in Progress
Automation:
- Spanning integration for Microsoft 365 user backup statuses
Bulk Action:
- Organizations Bulk Archive
Platform:
- Performance optimization of transactions
- Password security optimization
- Search improvement for configuration
Coming in 2022
Security:
- IT Glue offline password access
- GlueConnect per user permissions
Automation:
- BMS Tickets in MyGlue Client Portal
- Integration with Datto SaaS
Platform:
- Search improvements for documents
- Upgrade IT Glue stack to a newer version
- Offloading database improvements
July News and Updates
We heard you! Beyond communicating our strategy and roadmap at our quarterly product webinars, we will also provide an overview of “What’s Coming” starting this month. It will show you some highlights of our bigger features that our engineering team is actively working on. We are also excited to announce a highly requested feature, Bulk Security for Documents, so you can quickly edit permission settings for as many of your IT Glue documents as you need at once.
Bulk Security for Documents
Easily change security settings and permissions for your IT Glue documentation with Bulk Security for Documents. By selecting as many documents as you need at once, you can quickly change who has access to what documentation and the level of access they are granted. This will enable you to update document settings to align with new company policies or organizational restructures.
Learn More HERE.
IT Glue 2022 Product Roadmap Updates
Development in Progress
Automation:
- Datto BCDR integration
- ServiceNow contact sync enhancement
Security:
- Automatically assign users to IT Glue groups through SSO
Platform:
- Significant optimization of IT Glue performance
- Search improvement for configuration
Coming in 2022
Security:
- IT Glue offline password access
- GlueConnect per user permissions
Automation:
- Unitrends DR runbook
- Spanning integration for Microsoft 365 user backup statuses
Platform:
- Search improvements for documents
- Upgrade IT Glue stack to a newer version
- Significant database optimization and improvements
June News and Updates
In June, IT Glue brought several exciting features and updates that will make everyday operations more streamlined with automation and smart integrations.
You can now easily onboard clients to vCIO, backup and dark web monitoring solutions with automated client creation. With the Auto-Suggest Documentation in Tickets Enhancement, you will have all the relevant information you need when working on BMS tickets in the same window. Keep reading to learn more about this month’s features.
For more IT Glue product updates, check out our weekly Release Notes.
Client Creation from IT Glue
Onboarding clients to new solutions doesn’t have to be a long, error-prone, manual process. With IT Glue, you can easily create new accounts in myITprocess, Dark Web ID and Unitrends by leveraging IT Glue Organizations that you have already set up. The client’s name will be automatically synced, so you don’t have to go through the same steps over and over again.
Learn more HERE.
Auto-Suggest Documentation in Tickets Enhancement
With this enhancement, you no longer have to create a rule for every single organization. With the new Dynamic Organization Suggestion, you can create a rule and enable it for all relevant organizations automatically. Of course, if there’s a rule that only applies to one organization, you can do that as well.
Learn more HERE.
KaseyaOne and Cooper
If you haven’t signed up with KaseyaOne yet, you should do so now. Not only can you seamlessly log in, access support, and review your billing and renewal of IT Complete solutions in a centralized portal, you can also get the most out of your IT Complete solutions.
Introducing Cooper! Cooper intelligently provides you with actionable insights by identifying features and functions that you aren’t fully utilizing yet to help you get the most out of your tech stack.
Account Switch Updates
With the new Account Switching update, you can easily switch between IT Glue accounts throughout the workday. For maximum security, you are required to log in to each account at the start of the day, and the credentials will be valid for up to five hours. During that time, you can quickly navigate between accounts, enabling you to swiftly access information.
Learn more HERE.
May News and Updates
Did you miss our Q2 2022 Product Update webinar on May 25th? Watch the recording HERE or read about the updates on our blog HERE. Trust us, this session had some exciting updates and discussions you do not want to miss.
We know that Microsoft is used by 90% of IT professionals to manage user information, which is why we are proud to announce two new products from Microsoft that IT Glue now integrates with, Intune and Azure AD, so you can get complete visibility into any IT environment!
Intune Integration - coming May 31st
Complete your device information with the new Intune integration for a consolidated view of your managed, unmanaged, and mobile devices. Having all of this device data in your documentation solution means that you can then easily relate assets such as passwords, applications, how-to guides, and more for one-click access.
Learn more HERE.
Azure AD Integration
Automate and consolidate cloud, hybrid, and on-prem multi-tenant user information from Azure AD, Active Directory, and Microsoft 365 into one pane. With these three solutions together in IT Glue, you can easily relate user information, identify who has which assets, and where the user is located for quick support.
The Azure AD and Active Directory integrations are part of the IT Glue automation engine - Network Glue. In addition to Active Directory automation, Network Glue also automates the documentation of unmanaged devices, ports, connections, and network diagrams.
Learn more HERE.
April News and Updates
We understand how important data is for your business and we are excited to bring you several features to enhance how you can access, migrate, and leverage IT Glue information.
IT Glue Cross-Account Migration Service
Migrating your documentation across IT Glue accounts while maintaining all asset relationships and folder organization is now possible with the IT Glue Cross-Account Migration service. Whether you have recently merged or been acquired by another business, the Migration Service will help you transfer your data as well as related items of existing assets, documents and users. This means you won’t have to recreate the relationships between hundreds of items you worked hard to record in the first place. Please note, this service is only available for accounts located in the North American data center.
If you would like to learn more about this service, please reach out to your Account Manager directly.
Automated Account Backup
With the new API Endpoint and Powershell script, you can automatically schedule and export your account data and ensure there is an up-to-date, recent backup of your documentation available. Backing up is easy. First, set up a scheduled time for when the recurring account export occurs in IT Glue. Then utilize the API endpoint and the GitHub Powershell script to automatically export and download your IT Glue account data on a local drive. Finally, once you have the archive file of your IT Glue data, you may use your own method to remotely backup the data to your preferred cloud storage.
Learn more HERE.
IT Glue and BMS - Usage-Based Cloud Services Automated Billing
Manual billing, no more! You can now leverage your existing IT Glue Flexible Assets documentation to automate your cloud services billing in BMS. BMS will automatically pull the IT Glue Flexible Asset quantity directly to the contract you’ve added the service to, and you have the option to change the quantity in IT Glue as needed. So, whether you want to leverage the Office 365 integration or include additional services, you can now automatically bill based on usage count.
March News and Updates
Happy Spring! Nothing feels quite as satisfying as coming home to a house that sparkles. Spring is the perfect time to clean up not just your house but your documentation and processes as well. We have some new updates that can help you do just that. Drive more efficiency and standardization with checklist enhancements, save on administrative onboarding tasks with MyGlue Custom Role and streamline your ticketing workflow with Vorex and IT Glue integration. Keep reading for more information on the features IT Glue released in March.
IT Glue Checklists Enhancements
IT Glue Checklists help standardize your processes across all clients and locations. This enables technicians to easily follow the steps outlined and ensures every end-user gets the same quality service every single time. With the latest enhancements, you can manage repeatable processes by leveraging checklist standardization across all organizations, while having the flexibility to customize checklists based on organization-specific requirements. Here are the updates made to checklists:
- Copy checklist template to all or a specific IT Glue Organization
- Automatically assign checklist template to all or a specific IT Glue Organization
- Copy organizational specific checklist for repeated tasks
Learn more HERE.
MyGlue Custom Role
Onboarding MyGlue users just got easier! IT Glue Administrators can now delegate administrative tasks such as creating a new MyGlue account for your clients, adding users, managing groups and resetting MFA to the IT Glue Creator or Editor roles. This means IT Glue Administrators can spend more time cultivating client relationships instead of managing client administrative tasks.
Learn more HERE.
IT Glue and Vorex Live Ticketing
Ticketing, in your preferred workflow! You can now create, view, assign, update and close a ticket in IT Glue or Vorex. Whatever workflow you prefer, you always have readily available documentation at your fingertips, and you never have to switch between tools to crush your ticket resolution time.
Learn more HERE.
Integration Name Customization
We know keeping your integrations in tip-top shape is always a priority for you. Understanding where the information is coming from is a key part of that. Now, if you have multiples of the same integration types, for example, Office 365 or RMM integrations, you can customize the name to easily differentiate where the different information is coming from.
February News and Updates
If you missed our quarterly Product Update webinar at the beginning of February, you can watch the recording here or read about the updates on our blog.
Integrations are at the core of streamlining your documentation, and we are excited to announce three IT Glue integration updates this month.
Auto-Sync Microsoft 365 Contacts to BMS
With this new update, Microsoft 365 Contacts that have been newly detected and created inside IT Glue can be automatically pushed and synced into BMS. You no longer have to manually edit and save Microsoft 365 Contacts in IT Glue first for them to then show up in BMS. This ensures data integrity between your core tools - PSA and IT documentation.
Learn more HERE.
IT Glue and myITprocess Integration
Automate technology assessment process with an ability to search and link IT Glue configurations and Flexible assets directly in myITprocess. No more copies of data that is already stored in your other tools. This integration will let you automatically track any changes to your client’s environment and at a glance identify key projects for high revenue opportunities.
Learn more HERE.
Microsoft 365 Integration Update
The Microsoft 365 integration with IT Glue now supports the latest version of Microsoft Graph API. This means you can set up a new Microsoft 365 integration and sync new clients and contacts from Microsoft 365 directly to IT Glue.
Learn more HERE.
January News and Updates
Network Glue - Switch Port for Unmatched Configurations
We are bringing you even more visibility into your network with the latest switch port update for unmatched configurations. When you are viewing an IT Glue configuration, you never have to worry about missing unmatched Network Glue devices - they will automatically show up as an interface. This is especially helpful if you have a switch in IT Glue and you see a device that Network Glue picked up that you might not be aware of yet.
Learn more here.
Vault for Quick Notes
At IT Glue, we are constantly looking to further fortify your sensitive information. We have added Quick Notes to Vault so all the sensitive information that you store in Quick Notes, like a bank account number or entry codes for a building, can only be decrypted with a user-specific Vault passphrase. Save time in your daily work routine by safely storing critical information in Quick Notes. .
Visit our KB to learn more.
BMS Integration Update: Ticketing Inside IT Glue
In this latest update, we made it possible for you to view all tickets from within the IT Glue platform. You can pick up, assign, update and close tickets without having to jump into BMS. Additionally, you are now able to store ticket notes directly into your BMS knowledge base so that you or your team can refer back to this information at a later time.
Here is more information about BMS ticketing inside IT Glue.
Table of Contents
The Table of contents feature helps you swiftly navigate to the desired section of any document found in IT Glue. When you need to access information that would otherwise be lost or take hours to find, it is simply available at your fingertips.
Learn more about Table of Contents here.
December News and Updates
Autotask Migration
With the new Autotask 1.6 version, you can avoid disconnection issues between IT Glue and Autotask by ensuring the integration is authenticated with an API User License. Simply reconnect Autotask to IT Glue once you authenticate with an API user.
Please visit our KB for more information on creating a new API User in Autotask.
October News and Updates
At IT Glue, we take information security seriously and invest heavily in it. As you are aware, IT Glue is the only SOC 2 Type-II compliant IT documentation solution and comes with features like MFA, SSO, user permissions and many others designed to protect user data.
And just in time for cybersecurity awareness month, we are excited to announce the launch of three new features: API Endpoint for Activity Logs, myITchecklist™ and IP Access Control.
API Endpoint for Activity Logs
The API Endpoint for Activity Logs allows you to create a script to push IT Glue activity logs automatically to your preferred Security Information and Event Management (SIEM) solution so you can unify activity logs from many applications into one place. This enables better visibility across your infrastructure.
Find out more about activity logs here.
myITchecklist™ – Security Checklist Template
myITchecklist™ is an out-of-the-box checklist in IT Glue that IT professionals can deploy and utilize without the need for an advanced IT team to build out business processes. Earlier this year, we launched business process checklist templates based on the TruMethods framework, including “Getting Started with vCIO Processes” and “Strategy Meeting Process.”
We are also excited to announce additional security myITchecklist™ templates that are aimed at guiding you through a step-by-step process on how to further fortify your documentation, including “Secure IT Glue,” “Secure Documentation and Passwords - Best Practices” and many “Incident Response” checklists.
More on checklist templates here.
IP Access Control
The threats to data have increased exponentially in recent days. The IP Access Control feature helps you boost security by limiting IT Glue access to a specified list of IP addresses. By restricting login attempts from untrusted sources, you can fortify your IT security and protect your valuable data.
Here is how you can set up this feature.
September News and Updates
Network Glue - Unknown Device Notification
With Unknown Device Notification, you will receive a scheduled email with the total list of unknown devices added to your client’s network that haven’t previously been discovered or documented in IT Glue. This gives your technicians the opportunity to review these devices to match or create new documentation in IT Glue. This way, your team will always have the most up-to-date information on the devices they are working on for your clients.
Learn how you can set up this notification here.
Network Glue - Custom Role Setting
As an IT Glue Administrator or Manager, the new Custom Role Setting in Network Glue gives you additional granularity on who on your team can be delegated to complete Network Glue administrative tasks. This includes the ability to deploy a collector and match or create new devices and contacts based on Network Glue information.
Find out more here.
August News and Updates
IT Glue and MyGlue - Browser Extension Password Autofill and Auto-Creation
The Password AutoFill browser extension helps users concentrate on their work instead of wasting time trying to find the required credentials. Whether you use web browsers like Chrome, Firefox or Chromium, this browser extension will automatically fill in the login fields with saved credentials that you have securely stored in IT Glue.
Additionally, it will auto-prompt you to save any newly created passwords on any webpages and allows you to securely access, store and create passwords. Not only can you easily store and access your passwords, you can even access the documentation in IT Glue via one simple keystroke. Just press “Q” and it will bring up the IT Glue search bar on any webpage.
Learn more about the browser extension here.
